Returns & Refunds Policy
Replacement Parts purchased online or via phone/email
Returns / Exchanges / Cancellations
Warranty parts issues can be handled by contacting our customer service department at 877-449-0447. Only new and unused parts may be returned. Parts may be return within 7 days of delivery. CleanerFloors has the right to refuse returns on any item for any reason. Some items are strictly non-returnable without exception (e.g. batteries, Diamabrush, specially sealed electronic parts, any part delivered outside of the United States, items shipped to freight forwarders).
To file a return: Parts Return Request Form.
All refunds will be applied to the original payment method. Please allow 3-5 business days to process and post to your payment method.